Effective date: 27 September 2026
This Shipping Policy explains how Homegrown Hemp processes and delivers orders placed through homegrownhemp.com.au.
Australian Shipping
Standard shipping within Australia is charged at a flat rate of $9.95 per order.
Australian orders with a product subtotal of $90 or more qualify for free standard shipping.
The $90 minimum is calculated after discounts and excludes shipping charges. The applicable shipping cost will be displayed at checkout before payment.
International Shipping
We may ship internationally to destinations where the sale, importation, possession and delivery of our products are permitted.
International shipping charges vary according to the destination, parcel size, weight and selected delivery service. The available shipping options and applicable charges will be displayed at checkout or confirmed before the order is processed.
International customers are responsible for checking their local laws and import requirements before ordering. We may decline or cancel an order if we cannot legally or reasonably deliver the products to the selected destination.
Customs duties, import taxes, processing charges or other fees imposed by the destination country are the customer’s responsibility unless expressly stated otherwise.
International orders may be inspected, delayed, refused or returned by customs or another government authority. Homegrown Hemp cannot guarantee customs clearance.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day. Processing may take longer during busy periods, promotions or public holidays.
Estimated Delivery Times
Estimated delivery times within Australia are:
- Metropolitan areas: approximately 2–7 business days
- Regional and remote areas: approximately 5–12 business days
International delivery times vary depending on the destination, delivery provider and customs processing.
All delivery timeframes are estimates only. Delays may occur because of customs inspections, carrier disruptions, weather, public holidays, remote locations or other circumstances outside our reasonable control.
Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Tracking updates are controlled by the delivery provider and may take some time to appear.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please contact us as soon as possible if you notice an error in your delivery details. We will attempt to update the address if the order has not already been processed or dispatched.
Once an order has been dispatched, we may be unable to change its delivery address. Additional delivery charges may apply if an order must be redirected or sent again because an incorrect or incomplete address was provided.
Authority to Leave
If you or the delivery provider authorise a parcel to be left unattended, please select a location that is secure, protected from weather and heat, and inaccessible to children and pets.
Delayed or Missing Parcels
If your parcel has not arrived within the estimated delivery period, please check its tracking information and contact the delivery provider where appropriate.
You may also email hello@homegrownhemp.com.au with your name and order number, and we will assist you in investigating the delivery.
If tracking shows that the parcel has been delivered, please check around the delivery location and with household members, neighbours, reception staff or building management before contacting us.
Damaged Parcels
If your parcel arrives damaged, contact us as soon as possible and provide:
- Your name and order number
- A description of the damage
- Clear photographs of the parcel, packaging and affected product
- A photograph of the shipping label
Please retain the product and all original packaging while the matter is being reviewed.
Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, contact us at hello@homegrownhemp.com.au as soon as possible.
Please include your order number and photographs of the products and packaging you received.
Failed Delivery and Returned Parcels
If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, failure to collect the parcel or customs restrictions, we will contact you after receiving it.
Additional shipping charges may apply if you ask us to send the order again.
International shipping charges, customs duties and other fees may not be refundable when a parcel is refused, unclaimed or rejected because the destination country does not permit its importation, except where a refund or other remedy is required by law.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Contact Us
For questions about shipping or an existing order, contact:
Homegrown Hemp
HOME GROWN HEMP PTY LTD
Trading as Homegrown Hemp
ABN: 25 681 367 493
Nimbin NSW 2480, Australia
Website: homegrownhemp.com.au
Email: hello@homegrownhemp.com.au
Phone: +61 449 583 752